FAQs

Wayfair Credit Card is a popular site for home improvement enthusiasts. You can also take advantage of this credit card’s rewards or financing options if you are planning a large Wayfair purchase. The credit card will not cover payments for utility bills or online subscription services. The terms and conditions of this card provide a complete list of exclusions.

Wayfair-Credit-Card

Frequently Asked Questions

How do I earn and redeem rewards?

When you make a qualifying purchase on a Wayfair retail site using your Wayfair Credit Card or Wayfair Mastercard, you will receive 5% back in Reward Dollars (Note: Purchases made with Financing Promotion are not eligible to earn rewards). In addition, the Wayfair Mastercard earns rewards for qualifying purchases1 wherever you shop: 3% in supermarkets, 2% online, and 1% elsewhere. The maximum reward dollar amount per month is $2,500 in reward dollars per month at any of our retail locations.

Where can I get a Wayfair credit card?

Online registration is quick and easy. If approved, we will automatically add your new Wayfair or Wayfair Mastercard credit card to your saved payment methods for you to use today. Wayfair Mastercard cardholders will receive their physical card and Wayfair credit cardholders will receive a letter in the US mail within 7-10 business days with their digital card account information.

Why can’t I find my Wayfair credit card at checkout?

Credit cards issued by Comenity Bank for Wayfair have been terminated. You cannot make any new purchases with your account. However, rewards won through September 10, 2020, can be redeemed through September 10, 2021. In case of questions, you can reach Comenity Bank Customer Service at 1-844-271-2567 (TTY /TTY: 1-800-695-1788). We apologize for the inconvenience.

What should I do to pay my bill or manage my account?

Click here to pay your Citibank credit card. Wayfair or Wayfair Mastercard online or change your bank details. Should you have any questions or would like to pay over the phone, please call the Wayfair Credit Services support team at 1-800-365-2714, TTY: 1-877-354-0002. You can view your Reward Dollars balance, manage your saved shipping addresses, and track your order status by going to My Account on any of our retail sites. If you had a Wayfair credit card issued by Comenity Bank, click here to pay your bill or manage your account.